Chatbots –computer generated, online consumer help programs that simulate human-like responses – can impede customers from resolving problems, especially if the systems are poorly deployed, the federal consumer financial protection agency charged Tuesday. In a […]
Obtaining or seeking almost $2 million by fraud, largely from churches and religious organizations, and then opening bank accounts for the ill-gotten gains has earned a Maryland man a three-year prison term, the federal bank […]
Updates made in May to the federal deposit insurance agency’s Consumer Compliance Examination Manual (CEM) were announced June 2 and are available on the agency’s website. The Federal Deposit Insurance Corp. (FDIC) CEM provides supervisory […]
The increasing frequency of use of automated valuation models (AVMs) by mortgage lenders in determining the value of property was a key factor for issuing a proposal late Thursday by federal financial institution regulators on […]
Banks in Guam are being encouraged to work with borrowers experiencing difficulties beyond their control because of damage caused by Typhoo Mawar, the federal bank deposit insurance agency said Friday. In a Financial Institution Letter […]
Six of the 65 banks that received their Community Reinvestment Act (CRA) evaluation ratings in March were rated “needs to improve,” while another were deemed to be “outstanding,” the Federal Deposit Insurance Corp. (FDIC) reported […]
Of the 21 banks whose anti-redlining evaluation ratings were made public in May, seven were rated “outstanding” and one was rated “needs to improve,” according to data released Friday by the Office of the Comptroller […]
The refocusing of a tech department at the federal bank deposit insurance agency from an external view to an internal one was bemoaned Thursday by the vice chairman of the agency’s board, who called the […]
Billions stored on digital payment apps such as Venmo and PayPal (among others) used by consumers may lack federal savings insurance, the federal consumer financial protection agency warned Thursday; it urged those consumers to transfer […]
Comments are now being accepted on a proposal to amend the charitable donation accounts section of the federal credit union regulator’s rules to allow donations to war veterans’ groups, the agency said Thursday. The deadline […]
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